• CARRER DE MALLORCA, 279. 08037 BARCELONA +34 934 88 05 03

Customer Assistant – Escandinava de Electricidad

Escandinava de Electricidad is looking for a customer assistant to join their team in Barcelona

Escandinava de Electricidad is a Nordic energy supplier, based in Barcelona and has been offering electricity to companies and individuals throughout Spain, since 2008. Escandinava de Electricidad promotes transparency, ethics, functionality and ecology in their actions and are working every day to make electricity more easily understandable.

Main tasks:

You will be mainly responsible of contacting Nordic customers and prospects in mother language, provide them with requested information and be a generalsupport to the rest of the customers in Spanish.

Customer service:

  • Telephone, e-mail and chat
  • Answer and solve customer queries in timely and in due form
  • Full responsibility over an assigned e-mail account or contact channel
  • Follow up any open issue until satisfactory solution for both parts

IT skills:

  • Proficiency in MS Office
  • Experience in use of CRM’s
  • Other skills

Customer orientation

  • Proactivity
  • Initiative
  • Rigor
  • Follow-up
  • Goal-oriented
  • Quick learner
  • Qualifications:

  • At least 2 years previous working experience in Spain in customer service
  • Strong communications and persuasive skills
  • Fluent in Finish, Spanish and any other Scandinavian language, like Swedish or Norwegian
  • Application:

    Please send your CV and application to andres.olave@escandinavaelectricidad.es